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Accidental Crash Plans provide you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use.*
**Manufacturers Warranty Does Not Cover Crashes**
By purchasing an Accidental Crash Plan, you will receive a coverage amount equal to the market price of your aircraft for repair service within the validity period, providing you with totally worry free flight during this period.
*If market prices are different from the coverage amount of the Crash Plan, please refer to the coverage amount of Crash Plan.
There is no limit to the number of times your aircraft can be repaired, provided the coverage amount is not exceeded.
The CPS warranty plans need to be purchased at the same time of the new drone purchase.
There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan, it would be covered under the manufacture warranty if applicable. Manufacture warranties do not cover crashes.
No, CPS warranty plans only cover accidental damage, no maintenance items are covered. However you may always send in your device for any out of warranty services to be fixed at your expense.
Good news it does! The CPS Accidental Drone warranty is here for in these times. The warranty covers physical damage, excessive damage, impact damage, water damage and everything in between.
Unfortunately CPS warranty plans will not cover lost or stolen products, or any add on accessories. Although accidental coverage covers most damages it does not cover intentional damages of any kind or losses due to theft. This means if you have a so-called 'fly away' and are unable to locate your drone, you wouldn't be eligible for a replacement.
Yes. The warranty covers water and liquid damage. However, you will not be covered in the event that your item was fully submerged.
All major manufacturers.
Yes, you will have 7 days from the date of purchase to cancel your CPS Warranty. After that seven day window we will not be able to cancel your policy. If you made a claim within the first 7 days we will not be able to cancel your policy. Other exclusions may apply.
Yes, low deductibles apply.
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it. If not than it is not covered. An example would be: The Inspire 2 does not come with a camera and it must be purchases separately. This camera would not be covered.
Unfortunately no, replacing the drone’s propellers is a maintenance issue and is not covered under CPS warranty.
Depending on the manufacturer, it is recommended to replace propellers if you are noticing a change in flight experience. Propellers are user replaceable parts and are not covered under the CPS protection plans.
No. Batteries are considered consumables and are not covered under CPS warranty.
CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, also accidental damage claims
Filing a claim is easy! You can contact CPS by phone or email to file a claim. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website.
You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
CPS repair facility is the only place where repairs will be performed. If the repair team at CPS finds they can not repair the drone it may be sent to the manufacture for repair.
You will need to file the claim, provide a deductible payment depending on the plan you choose, then CPS will provide the address where you need to ship your drone to. Shipping expenses are always the responsibility of the consumer.
Unfortunately no, CPS is dedicated to providing their customers with the most quality repairs possible. If repaired in a local shop quality control is impossible so therefore it must be sent to CPS repair facility.
The CPS warranty deductible is based off of the contract you purchased. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00.
Yes it will! The CPS warranty coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.
You can file unlimited claims on the product covered, however coverage will cap out once the repair costs reach the original purchase price of the product.
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new CPS Warranty for the replacement unit at that time.
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.
No they do not. CPS warranty plans cover drones used for recreational purposes only (consumer use only).
*Any warranties added to the cart and purchased for $0.00 will not be valid.
At Dynnex Drones, all orders over $400 ship free to the contiguous U.S.A.
Orders under $400 have a low flat shipping rate applied to them. If your order total is between $0.01 – $299.99 there is a flat rate of $7.99 for standard shipping charged. If your order total is between $300.00 – $399.99 there is a flat rate of $8.99 for standard shipping charged.
If you need to make any changes to your order, please do so immediately. We try to get orders processed and shipped as quickly as possible. Once an order's status has been marked as "Awaiting Tracking Number" it is too late to stop the order. It could be anywhere from already packaged to on the truck when you receive an email with the "Awaiting Tracking Number" order status. Any cancellations made after an order is marked as "Awaiting Tracking Number" will incur a 10% restocking fee.
No Address Changes Allowed
In order to help prevent fraud, we do not allow address changes to an order nor will we allow a package to be held for pickup at the shipping company's facility. If you place an order and need to change the delivery address, you must immediately request that the original order be canceled and then re-visit the website and place a new order. Obviously, once an order has been marked as "Awaiting Tracking Number" or "Fulfilled" (which means it has already been processed through our warehouse and shipped), there is no way to cancel the order nor change its delivery address.
Signature Required Delivery
All items shipped by Dynnex Drones require a signature for delivery. Please be sure that someone is at the shipping destination to receive and sign for your package(s) on the delivery date indicated through your tracking number. It is your responsibility to arrange for another delivery if nobody is available to sign for the package at time of delivery. It is also the customer's responsibility to ensure that the person signing for a package at their property is someone authorized to sign for the package. If someone signs for a package at your property, it is considered delivered. In order to mitigate fraud, under no circumstances will we have a package held for pickup at the shipping company nor will we re-route a package to another delivery address.
Dynnex Drones is only responsible for products up to the time that they are received by the shipping company and title to the package's contents is transferred to the buyer the moment the package is received by the shipping company. Any problems that arise after the package has been received by the shipping company need to be addressed with the shipping company.
Shipments to P.O Boxes
To help reduce fraud we require all orders to be shipped to a residential address. We do not ship to P.O. Boxes. If you checkout with a P.O. Box your order will be canceled and you will have to return to the store and reorder.
If for any reason, a package cannot be delivered, the customer is responsible for our costs to ship the package and any additional costs associated with the delivery, re-delivery attempts and return shipment to us as well as a 10% re-stocking fee. This is true even if the customer received "free" shipping (shipping is only free for products that are delivered and not returned).
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dynnex Drones. Once we receive the package back in the warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. In addition, there is a 10% restocking fee for all returned orders.
Incorrect Shipping Address Provided: Packages that are returned to us because of an incorrect address provided by the customer will be subject to additional shipping charges as well as a restocking fee of 10%. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will have the restocking fee waived but will be subject to a reshipping fee.
Dynnex Drones only accepts "buyer's remorse" returns of unopened packages within 10 days of the order date. We do not accept returns for drones that are not working - that is a warranty issue that you need to contact the manufacturer about. Once a package is opened, all issues must be addressed with the manufacturer.
For "buyer's remorse" returns, please notify us within 10 days of the order date of your intention to return an unopened package in order to receive a return authorization from us and instructions on where to ship the package (we do not accept return shipments at our corporate offices). We do not accept "buyer's remorse" returns after 10 days of the order date, regardless of reason - even if it took more than 10 days for you to receive it. Any packages that are returned without a return authorization will be refused and the customer will be responsible for the return shipping back to them, as well.
There is a 10% processing fee on all returned orders. In addition, customers are responsible for the cost of returning packages to us as well as our original cost to ship the package to you, whether you received "free shipping" or not. In other words, shipping is only free to customers who keep their purchases.
Refunds will be processed in the amount of the original order, less a 10% re-stocking fee, less our actual shipping costs to get the product(s) to you.
Free Promotional Item
Free promotional items are only free if the original purchase is not returned to us in part or in whole. If the free promotional item is not returned with the original purchase the customer will be charged the full retail value plus shipping charges if applicable. Free items must be returned in unopened factory sealed boxes with the original order to receive a refund. Shipping charges are non refundable on free promotional items when applicable and will be deducted from the refunded amount. If a customer returns a portion of the purchase that received a free promotion item the full retail value of the free promotional item will be deducted from the refund as well as any other charges outlined in the return policy.
CPS Accidental Crash Plans
Once a drone has been marked as "Fulfilled", you will have 7 days from the date of purchase to cancel your CPS Warranty. After that seven day window we will not be able to cancel your policy. If you made a claim within the first 7 days we will not be able to cancel your policy, regardless of the reason. Other exclusions may apply.
For the complete shipping and return policy please refer to our store policies page for more information.