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Return, Refund & Warranty Policies:
Dynnex Drones strives to provide an excellent customer experience. We will do everything within our capacity to ensure that our customers are 100% satisfied with their purchase. We offer a 10-day ‘buyer’s remorse’ on select products from the ship date and with an approved RMA number. Unopened boxes can be returned no questions asked. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted and will be returned at the customers expense. The purchaser can obtain an RMA number by submitting a RETURN REQUEST.
ALL RETURNS REQUIRE A RMA AUTHORIZATION NUMBER - CONTACT US BEFORE SHIPPING ANY PRODUCT BACK.
All returned or exchanged items must be in brand new condition, in their original unopened box, and must include all original packing material, packing slip, blank warranty cards, manuals, documents, and all accessories. Items received that do not meet these requirements will not be accepted. All returns are subject to a minimum 15% re-stocking fee. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted. RMA Authorizations are valid for a period of seven (7) days from date of issue and must be post marked accordingly. Package all items securely and have the RMA# clearly visible on the shipping label or package.
Request an RMA Number
To return an item to us, please submit a request for RMA in order to be assigned an RMA number and obtain return shipping instructions. DO NOT ship any product back without authorization as these packages will be refused.
Customers MUST fill out a cancellation form in order to cancel their order. You can find the form here >> CANCEL ORDER. You must receive a confirmation by the Dynnex Drones team of your cancellation notice otherwise it's null and void.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Items listed on the website as Pre-Order are non-refundable and are not transferable to any other product or customer account. By purchasing a Pre-Order product from DynnexDrones.com you are guaranteed to receive the product as soon as the product becomes available to us.
CPS DRONE PROTECTION:
Once a drone has been marked as "Fulfilled", CPS Drone Protection Warranties cannot be canceled. There are no refunds whatsoever on drone protection policies, regardless of the reason.
Prices are subject to change. Products purchased before price changes do not qualify for any store credits, or refunds of the price difference.
The majority of our products (including DJI products) are covered under manufacturer's warranty. The warranty on products does not cover, and Dynnex Drones is not responsible in any way, for the use, misuse, or any injury or damage to persons or property from the use of any equipment purchased on our site. Dynnex Drones does not provide any warranties whatsoever and defers the manufacturer for any complaints/warranties/guarantees as Dynnex Drones does not make, manufacture, or fabricate any of the products found herein unless specified.
And remember: These parts can be complex systems, failure of one component can result in a crash or damage. The warranty does not cover, and Dynnex Drones is not responsible in any way, for damage to other equipment due to a failure of a component. Dynnex Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at dynnexdrones.com.
If a Warranty issue does arise and the item must be returned to the manufacturer for repair or replacement the customer must contact the manufacturer.
Contact DJI and obtain an RMA number. The customer must then ship their purchase to DJI. DJI will then inspect and then replace the purchase at their discretion. Please contact them at firstname.lastname@example.org and they will ensure you are taken care of. If you contact DJI for support, please have available the following information:
If you have any questions about return, refund, or shipping policies please contact our customer support team at email@example.com.
We thank you for your business and look forward to working with you.