Return, Refund, and Shipping Policies:
We here at DynnexDrones strive to exceed customers expectations in every way. Our team always goes above and beyond to make sure you are 100% satisfied with your purchase. We offer a 10 day buyers remorse return policy. Unopened boxes can be returned with no questions asked. Opened or flown items will not be eligible for returns. Excluding Hubsan Products (which can only be exchanged for Hubsan products). Contact us for more information at info@DynnexDrones.com
Before you can return an item, customers must obtain a Return Merchandise Authorization number (RMA) within 10 days. RMA Authorizations are valid for a period of seven (7) days from date of issue and must be post marked accordingly. Items marked (SOP) Special Order/Pre Order Products are not eligible for returns under this policy.
Please read the following for your specific return needs.
Manufacturer Warranty/Return/Repair/Exchange is not transferable. Only direct buyers of Dynnex Drones are covered under manufacturer warranty. Resale to third parties voids the warranty.
To request a RMA please send an email to firstname.lastname@example.org.
The following information must be included in the RMA email in order for us to process your request.
- Order number
- Reason for the return.
- If there are multiple products in your order you must state which product you wish to return.
Our team will get back to you within 2 business days from receipt of the email, and provide you with the RMA number and return 'ship to address' if approved.
For RMA approval the following conditions must apply to your order:
- Item or Items purchased must be unopened and in the same condition received in, including all security tags attached and original packaging untouched.
- Receipt of purchase or proof of purchase is mandatory and all original packing slips, documents, manuals, warranty cards, and accessories need to be included in the return package in order to be accepted.
- Unopened boxes will have a no questions asked policy and will be accepted within a 10 day period from when the item was purchased.
- Items will not be accepted if they have been activated, previously flown, or have any signs of wear and tear.
- All return approvals are at the sole discretion of Dynnex Drones return team and exceptions may be made to the above stated policies at any time.
- Some items may be subject to a minimum 15% restocking fee.
Refusal of Delivery:
If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by DynnexDrones.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping. All returned packages are subject to a min restocking fee of 20% depending on the order and product. *Special Order/Pre Order items will not be refunded if refused for delivery*
Minimum 24 hours’ notice of cancellation is required and minimum 6% handling fee will be charged. The user may cancel via email to email@example.com, or by phone (888) 469-5963. You must receive a confirmation by the Dynnex Drones team of your cancellation notice otherwise its null and void.
**Pre-Order items are not accepted for cancellation** NOR WILL BE REFUNDED, ALL PRE ORDER SALES ARE FINAL**
DynnexDrones.com processes refunds in accordance with the Consumer Protection Legislation. Once we receive your item our return team will inspect it and promptly notify you the status of your refund. If your return is approved we will immediately initiate a refund to the method of payment used for purchase. Please check with your banking institution on refund policy procedures and credit back timing.
A return of new/unused items for store credit, refund, or exchange please allow 2-7 days processing time. We process all returns as rapidly as possible, and your return is very important to us. If your return is waiting upon store credit, you will be emailed a credit code that can be used with your next order.
**ALL SPECIAL ORDER/PRE ORDERS ARE FINAL SALE AND ARE NON REFUNDABLE**
SHIPPING FOR RETURNS ONLY:
All approved return items will require a RMA (Return Merchandise Authorization) number before being shipped back to our location. This number aids us in the ability to properly handle your return – without an RMA number, your package has a high probability of being mis-handled, lost or delayed, and Dynnex Drones will take no responsibility for any return that does not have an approved RMA number. Please email us at firstname.lastname@example.org for an RMA number as soon as you wish to return the item.
PACKAGING ITEMS FOR RETURN:
When packing your item(s) for return, be sure all original pieces and documents are included in the package and assorted as in original factory packaging. If items are missing, damaged or otherwise, your return will not be able to be processed or accepted, and will be returned direct to you. Please package the item in a safe manner ensuring the package arrives to us without being damaged. Do not use expedited shipping such as 2nd Day Air & Overnight shipping, as these are not necessary methods for a return. We recommend using a “tracked” method of shipping, which will allow you to verify that the return has made it to our facility. Returns sent via COD will not be accepted; customer is bound to pay all shipping fees for any new/unused item.
FAULTY/DAMAGED OR WARRANTY INFO:
For any item that is faulty, damaged, or falls upon warranty related issues, please email our customer service department for help at email@example.com.
Our team will be sure to assist you in every way possible in regards to the matter at hand. Warranty request for defective/damaged products must be communicated to us within 5 days of delivery. Please test your product as soon as they arrive to avoid any delays. In some cases, the manufacturer may provide warranty up to 30 days. Please contact us as soon as possible if you find any defects or damages.
Please note that some products or items will be replaced and/or repaired direct via the manufacturer. Feel free to email us at firstname.lastname@example.org, and we will provide you the proper contact information so the item can be addressed via the manufacturer. Some manufacturers deal with all warranty related items direct, rather than through the original dealer.
RETURNS ADDITIONAL INFORMATION:
Please note that returns can take between 2-7 days to process upon receipt of your return, and all returns are processed as quickly and efficiently as possible – contacting our customer service department via phone or email will not speed up this process, as our return department is separate. We will email you updates as your return is handled by our returns department. If any issues or questions arise regarding your return, we will contact you as soon as possible.
PROCESSING TIME OF RETURN:
Please allow time for your return to be processed. We truly care about your returned item and will process your package as soon as our team is able. If your package has just arrived to our return facility, please understand that our customer service department will not have updated status until your package is processed. We will be sure to email you as we update all returns, and will have our customer service department follow up with you as soon as your RMA is processed.
For any item requiring testing, please allow the above mentioned time to pass, as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your item(s) may be experiencing, and as soon as we have the available information to proceed, you will be updated regarding this.
SHIPMENT FOR REPLACEMENT ITEMS:
When your return has been processed and shipped, we will alert you via email. All returns will be shipped via standard USPS Mail based methods. Overnight, Priority, or other express methods will not be offered. If you wish to upgrade to a quicker method, we are happy to assist you with this request. You will be responsible for the upgraded shipping method costs. For customers who wish to add items to the return, or upgrade to a larger, heavier item from the original return, please contact us for the shipping fee at email@example.com. Most of the time it will be free, depending on the weight of the items.
If you have any questions about return, refund, or shipping policies please view our FAQ page or contact our customer support team at firstname.lastname@example.org.
We thank you for your business and look forward to working with you.