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Every DJI Refurbished aircraft is thoroughly tested by DJI Experts and includes DJI standard warranty.
There are no better experts in DJI products than those at DJI. Every refurbished product has undergone a professional refurbishing process that brings it up to the same high standards as brand new products, and all refurbished products come with new parts, new packaging and DJI's standard Manufacturer Warranty.
Q1. WHAT ARE DJI REFURBISHED PRODUCTS？
The products sent back by customers within seven days after he/she confirms receipt will be strictly examined, refurbished and repackaged, and sold as DJI refurbished products. Currently offered DJI refurbished products include the Phantom 3 Standard/Advanced/Professional and Phantom 4.
Q2. ARE DJI REFURBISHED PRODUCTS’ QUALITY GUARANTEED?
DJI promises you that every refurbished product is tested thoroughly, and that the quality and the appearance of refurbished products is the same as with new products.
Q3. WHAT KIND OF AFTER-SALE SERVICE ARE DJI REFURBISHED PRODUCTS ELIGIBLE FOR?
The after-sale service policy for DJI refurbished products is identical to that of new products. However, refurbished products can only be exchanged for refurbished products, not new products.
Q4. HOW DO I IDENTIFY REFURBISHED PRODUCTS?
The serial number of refurbished products will end with an "R".
Q5. WHAT IS INCLUDED IN THE PACKAGE?
Refurbished models include everything that is found in a new package. Remote Controller, Drone, Camera, Battery, Charger, Cables, Props, Manual and Box all included.
Though agile in the air, drones can be bulky and cumbersome when on land. NOT SO with the Spark from DJI, which won't hold you back no matter what the adventure. This compact quadcopter features an integrated camera with motorized stabilization to capture 12MP photos, 1080p Full HD videos, and even aerial selfies. The drone's compact size, 31 mph top speed, and up to 16 minutes of flight time will appeal to a variety of users, from FPV enthusiasts to racers to those just looking for more dynamic shots than are possible with simply a smartphone or camcorder. The drone features GPS- and vision-based navigation for outdoor or indoor use, a variety of flight modes, and a 3D obstacle-detection system.
The DJI Go 4 app features automatic editing templates and a array of filters. Quickly edit videos and share them straight to social media.
With just a few taps you can create amazing home videos! Your vacations will never be the same again.
A 2-axis gimbal-stabilized camera backed by a 1.2/3" CMOS sensor allows you to capture up to 12MP still photos and record 1080p30 Full HD video.
Spark's camera features an f/2.6 aperture wide-angle lens with a 25mm-equivalent focal length for a wide (but not distorted) angle of view. Five elements are arranged into a single group that fit into a compressed frame.
3D vision technology helps capture photos with a shallow depth of field.
The Spark is able to position itself accurately in a range of environments, beyond what is possible using basic "optical flow" technology, which depends on a single downward-facing camera and assumes that the ground below is always flat. Spark is able to sense its environment in three dimensions and react to it, ensuring it hovers steadily, whether it is high up on the side of a cliff where downward sensors have no target, or under a forest canopy where satellite positioning is blocked and the ground is covered in uneven markings and obstacles.
With FaceAware, Spark lifts off from your hand by recognizing your face. It takes off and hovers in place within seconds of powering on.
Tell Spark what to do without using a controller or app. Simply use hand gestures to maneuver and take photos.
SELFIES: Raise your arms, wave your hand, or make a frame with your fingers to maneuver Spark and shoot photos.
PALM CONTROL: Spark can follow your hand movements or even take off and land on your palm
With ActiveTrack, just tell the Spark who to track and it handles the rest. No GPS bracelets or transmitters are required. The Spark has been trained to detect and recognize a number of common subjects including people, bike riders, vehicles, and even animals. Two settings are offered: TRACE: Track your target from in front or behind, or even circle around it PROFILE: Follow your subject from a fixed perspective
When you tap on your phone's screen, software translates your touch into a heading, including whether you want it to climb or descend. When you want to change direction, just tap somewhere else on your screen and the Spark will smoothly turn to the new destination.
Two Modes Available
Direction: Keep flying in the direction you tap on screen
Coordinate: Tap the screen and fly to that spot while maintaining altitude
Spark's FlightAutonomy System features a main camera, vision positioning system (VPS), 3D object sensing, GPS, a high-precision IMU, and a 24-core controller. Together these allow Spark to hover accurately anywhere with VPS assistance at up to 98', sense obstacles from up to 15' away, and land safely.
Return to Home
Where GPS is available, the Spark it able to return to its takeoff point and land itself. This will happen automatically if the battery gets too low, the controller signal is lost, or you press the RTH (Return to Home) button on the app or controller. Spark is able to sense and maneuver around obstacles as it returns.
What are the main differences between Spark and Mavic?
Spark is smaller and lighter than the Mavic Pro, but also supports all of the Mavic Pro’s Intelligent Flight Modes. Spark also introduces new features like QuickShot and advanced gesture controls like PalmControl.
How do I control Spark?
Control Spark with your mobile device by downloading the DJI GO 4 app or use the remote controller.
How do I activate Spark?
There are two ways to activate Spark:
a. Connect Spark with your mobile device and follow the instructions in DJI GO 4 to complete activation.
b. Tap the top right icon in DJI GO 4’s main page, choose Scan QR Code, and use your mobile device’s camera to scan the QR code in the aircraft’s battery compartment. Follow the instructions in the app to complete activation.
What are the recommended Micro SD cards for Spark?
Sandisk 16 GB UHS-1 Micro SDHC
Sandisk 32 GB UHS-1 Micro SDHC
Sandisk 64 GB UHS-1 Micro SDXC
Kingston 16 GB UHS-1 Micro SDHC
Kingston 32 GB UHS-1 Micro SDHC
Kingston 64 GB UHS-1 Micro SDXC
Samsung 16GB UHS-I Micro SDHC
Samsung 32GB UHS-I Micro SDHC
Samsung 64GB UHS-I Micro SDXC
Is Spark waterproof?
No. It is recommended to avoid flying Spark in rain, fog, snow, or wet weather. Also avoid landing in or taking off from puddles, as the chassis is close to the ground.
What new functions does Spark’s camera have?
Spark supports ShallowFocus and Pano modes, which includes Horizontal and Vertical modes.
What is ShallowFocus?
ShallowFocus creates photos with a shallow depth of field with its 3D vision technology.
Which Pano modes are available?
Vertical Mode: The camera will capture three photos vertically, then combine them to make a vertical panorama.
Horizontal Mode: The camera will take nine photos from different angles vertically and horizontally, then combine them to make a horizontal panorama.
Can I capture photos or record video without a Micro SD card?
Yes, you can. The aircraft will store photos and videos on your mobile device. In this instance, the images captured are actually from the live stream with a photo resolution of 1024×768 and video resolution of 1280×720.
What is the maximum distance and speed at which Spark can sense obstacles?
Spark will automatically avoid obstacles up to 16 ft (5 m) in front of it. The maximum speed at which Spark is able to sense obstacles is 3 m/s.
What new Intelligent Flight Modes does Spark include?
Spark is the first DJI drone to feature new TapFly submodes, Coordinate and Direction.
In QuickShot mode, Spark takes professional shots for you with Rocket, Dronie, Circle, and Helix.
Spark’s Gesture Mode also includes a new set of advanced gesture recognition capabilities, including PalmControl, Follow, Beckon, and PalmLand.
What mobile device sizes fit inside Spark’s remote controller?
Spark’s remote controller fits mobile devices 6.5‑8.5 mm thick and up to 160 mm long, without a phone case. Mobile devices larger than this do not fit the remote controller’s device holder.
How do I update the remote controller firmware?
The remote controller firmware can be updated in DJI GO 4.
How long does it take to fully charge the remote controller? How long is the battery life?
It takes 2 hours to fully charge the remote controller for up to 2.5 hours of operation.
How do I link Spark to the remote controller?
Press the Pause, Fn, and C1 buttons at the same time. Once the controller starts beeping, release these buttons. With Spark powered on, press and hold the battery power button. When you hear Spark beep, release this button. Linking is now complete.
What Wi-Fi frequencies does the remote controller support?
The remote controller supports 2.4 GHz and 5.8 GHz dual‑band Wi‑Fi frequencies.
What are the dimensions of the remote controller?
The remote controller is approximately 15 cm long, 8 cm high, and 6 cm thick.
Do I have to remove the propellers when storing or transporting Spark?
No. Just fold the propellers.
What happens if the propellers are not fully unfolded before flight?
Once the rotors start spinning, centrifugal force will automatically unfold the propellers into the correct position.
Spark’s motors are not all on the same plane. Will this affect flight performance?
No. Each motor sits at a 5° angle for optimal flight performance.
What wind speeds can Spark resist?
Spark can withstand wind speeds between 13‑18 mph (20‑28 kph).
What’s the resolution of Spark’s video transmission?
720p 30 fps.
What’s the latency of Spark’s video transmission?
The video transmission latency to your mobile device is about 200 ms. It is subject to the performance of your mobile device and signal interference.
What is Spark’s effective transmission range?
When connected to a remote controller:
FCC: 1.2 mi (2 km); CE: 0.3 mi (500 m); SRRC: 0.3 mi (500 m) (unobstructed and free of interference)
FCC: 1.2 mi (2 km); CE: 0.18 mi (300 m); SRRC: 0.7 mi (1.2 km) (unobstructed and free of interference)
When connected directly to a mobile device:
A max height of 50 m and distance of 100 m.
Can frequency bands be manually adjusted during video transmission?
Yes. Users can manually choose between 2.4 GHz and 5.8 GHz or let DJI GO 4 choose a frequency band automatically.
Where can I check the aircraft Wi-Fi’s username and password?
There are three places where you can check this information: a. The battery compartment on the aircraft (only the default Wi-Fi username and password can be found here);
b. The Settings option in DJI Assistant 2 or DJI GO 4;
c. The foam outer box (only the default Wi-Fi username and password can be found here).
How do I reset or modify Spark’s Wi-Fi username and password?
To reset, hold the power button down for 9 seconds until you hear the aircraft beep three times.
To modify, connect your mobile device to Spark, enter the DJI GO 4 app, and modify the Wi-Fi username and password in the Connection Help Menu.
(Note: If Spark is connected with DJI Assistant 2 on a computer, restart the aircraft before resetting the Wi-Fi username and password.)
My mobile device does not detect Spark’s Wi-Fi when I turn it on. What should I do?
This may be because Spark was previously connected to the remote controller. To prompt detection, power on the aircraft, then press down on the power button for six seconds until you hear the aircraft beep twice. This indicates that Spark’s Wi-Fi is now detectable on your mobile device.
How do I charge Spark?
Use the included USB cable to charge Spark. During charging, do not remove the battery from the aircraft.
Use the Charging Hub to charge three batteries simultaneously. If using the Charging Hub, you will need to remove the batteries from the aircraft and place them in the Charging Hub.
My newly purchased battery is not responding when I press the power button. What should I do?
New batteries are shipped in Hibernation Mode. In order to activate your newly purchased battery, charge it fully.
How long does it take to fully charge a battery?
When using a standard USB charger, it takes 80 minutes to fully charge a battery.
When using a Charging Hub, it takes 52 minutes to fully charge one battery, 55 minutes when charging two batteries and 85.2 minutes when charging three batteries at the same time.
How often should I fully charge my Spark batteries?
It is recommended to fully charge Spark batteries at least once every three months.
When does a battery enter Hibernation Mode?
When a battery is less than 10% charged, it will enter Hibernation Mode after approximately six hours of nonuse.
When a battery is completely drained, it will enter Hibernation Mode within 10 minutes of turning off.
What functions can the power button perform?
a. Turning the battery on and off: Press the power button once, and then press again and hold it down for at least two seconds to turn the battery on or off.
b. Checking the current battery level: Press the power button once to check the current battery level.
c. Linking Spark and the remote controller: Hold down on Spark’s power button for three seconds, and release on hearing a beep. Spark’s front indicators will start to flash in red, signifying Spark and the remote controller have been linked.
d. Delinking Spark and the remote controller: In order to use your mobile device to control Spark, you will need to delink the aircraft and remote controller. Power on Spark, and hold down on Spark’s power button for six seconds until you hear it beep twice. Now Spark and the remote controller have successfully been delinked and you can search for Spark’s Wi-Fi on your mobile device.
e. Resetting Spark’s Wi-Fi username and password: Hold down on the power button for nine seconds, and release after hearing it beep three times. Your Wi-Fi settings will be reset to the factory default.
f. PalmLaunch: Power on Spark and place it on your palm with the camera facing you. Make sure your fingers are lower than Spark’s arms. Press the power button twice when the flight indicators start to flash green. The indicators will change to a slowly flashing yellow, and FaceAware will begin to recognize your face. The front indicators will turn to green if detection is successful, and PalmLaunch will be activated. If not, the indicators will flash red.
What can I do with the two USB ports on the Charging Hub?
You can charge two mobile devices or your Spark.
Can I use other apps while DJI GO 4 is updating?
No. If you do, the update will fail. You will then need to download the firmware and update again.
Why does DJI GO 4 remind me to reconnect to Spark’s Wi-Fi right before it restarts to complete the update?
Before the update is complete, Spark will need to restart. Once it does, reconnect your mobile device to Spark’s Wi-Fi. DJI GO 4 is just reminding you that you will need to do this for a successful update.
Can I disconnect from the internet once the firmware is downloaded successfully?
If the aircraft or the remote controller battery levels drop below 50% during an update, will the update fail?
No, but it is recommended that both have a high level of battery charge during the update.
What should I do if the aircraft and battery firmware versions are inconsistent?
Connect Spark to DJI GO 4, and the app will inform you of appropriate updates to ensure consistency.
What should I do if the update is really slow?
Please wait patiently and do not operate Spark or the remote controller during the update. Usually, it takes two minutes to update the remote controller and five minutes to update Spark. If the update process is taking much longer, please check your internet connection or move to a different environment. You could also restart Spark and the remote controller to begin the update again.
What factors could lead to an update failure?
a. Low battery level. Make sure the battery level is higher than 50%.
b. Powering off Spark or the remote controller during the update. If this happens, please restart Spark/remote controller and begin the update again.
c. Internet disconnection when downloading firmware.
d.Aircraft and remote controller firmware version inconsistency. Use DJI GO 4 to update the aircraft and remote controller to the latest version.
It is recommended that you use DJI Assistant 2 on your computer to update your aircraft.
Please note that Spark will restart once the update finishes.
At Dynnex Drones, all orders over $400 ship free to the contiguous U.S.A.
Orders under $400 have a low flat shipping rate applied to them. If your order total is between $0.01 – $299.99 there is a flat rate of $7.99 for standard shipping charged. If your order total is between $300.00 – $399.99 there is a flat rate of $8.99 for standard shipping charged.
If you need to make any changes to your order, please do so immediately. We try to get orders processed and shipped as quickly as possible. Once an order's status has been marked as "Awaiting Tracking Number" it is too late to stop the order. It could be anywhere from already packaged to on the truck when you receive an email with the "Awaiting Tracking Number" order status. Any cancellations made after an order is marked as "Awaiting Tracking Number" will incur a 10% restocking fee.
No Address Changes Allowed
In order to help prevent fraud, we do not allow address changes to an order nor will we allow a package to be held for pickup at the shipping company's facility. If you place an order and need to change the delivery address, you must immediately request that the original order be canceled and then re-visit the website and place a new order. Obviously, once an order has been marked as "Awaiting Tracking Number" or "Fulfilled" (which means it has already been processed through our warehouse and shipped), there is no way to cancel the order nor change its delivery address.
Signature Required Delivery
All items shipped by Dynnex Drones require a signature for delivery. Please be sure that someone is at the shipping destination to receive and sign for your package(s) on the delivery date indicated through your tracking number. It is your responsibility to arrange for another delivery if nobody is available to sign for the package at time of delivery. It is also the customer's responsibility to ensure that the person signing for a package at their property is someone authorized to sign for the package. If someone signs for a package at your property, it is considered delivered. In order to mitigate fraud, under no circumstances will we have a package held for pickup at the shipping company nor will we re-route a package to another delivery address.
Dynnex Drones is only responsible for products up to the time that they are received by the shipping company and title to the package's contents is transferred to the buyer the moment the package is received by the shipping company. Any problems that arise after the package has been received by the shipping company need to be addressed with the shipping company.
Shipments to P.O Boxes
To help reduce fraud we require all orders to be shipped to a residential address. We do not ship to P.O. Boxes. If you checkout with a P.O. Box your order will be canceled and you will have to return to the store and reorder.
If for any reason, a package cannot be delivered, the customer is responsible for our costs to ship the package and any additional costs associated with the delivery, re-delivery attempts and return shipment to us as well as a 10% re-stocking fee. This is true even if the customer received "free" shipping (shipping is only free for products that are delivered and not returned).
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dynnex Drones. Once we receive the package back in the warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. In addition, there is a 10% restocking fee for all returned orders.
Incorrect Shipping Address Provided: Packages that are returned to us because of an incorrect address provided by the customer will be subject to additional shipping charges as well as a restocking fee of 10%. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will have the restocking fee waived but will be subject to a reshipping fee.
Dynnex Drones only accepts "buyer's remorse" returns of unopened packages within 10 days of the order date. We do not accept returns for drones that are not working - that is a warranty issue that you need to contact the manufacturer about. Once a package is opened, all issues must be addressed with the manufacturer.
For "buyer's remorse" returns, please notify us within 10 days of the order date of your intention to return an unopened package in order to receive a return authorization from us and instructions on where to ship the package (we do not accept return shipments at our corporate offices). We do not accept "buyer's remorse" returns after 10 days of the order date, regardless of reason - even if it took more than 10 days for you to receive it. Any packages that are returned without a return authorization will be refused and the customer will be responsible for the return shipping back to them, as well.
There is a 10% processing fee on all returned orders. In addition, customers are responsible for the cost of returning packages to us as well as our original cost to ship the package to you, whether you received "free shipping" or not. In other words, shipping is only free to customers who keep their purchases.
Refunds will be processed in the amount of the original order, less a 10% re-stocking fee, less our actual shipping costs to get the product(s) to you.
Free Promotional Item
Free promotional items are only free if the original purchase is not returned to us in part or in whole. If the free promotional item is not returned with the original purchase the customer will be charged the full retail value plus shipping charges if applicable. Free items must be returned in unopened factory sealed boxes with the original order to receive a refund. Shipping charges are non refundable on free promotional items when applicable and will be deducted from the refunded amount. If a customer returns a portion of the purchase that received a free promotion item the full retail value of the free promotional item will be deducted from the refund as well as any other charges outlined in the return policy.
CPS Accidental Crash Plans
Once a drone has been marked as "Fulfilled", you will have 7 days from the date of purchase to cancel your CPS Warranty. After that seven day window we will not be able to cancel your policy. If you made a claim within the first 7 days we will not be able to cancel your policy, regardless of the reason. Other exclusions may apply.
For the complete shipping and return policy please refer to our store policies page for more information.