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Accidental Crash Plans provide you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use.*
Every DJI Refurbished aircraft is thoroughly tested by DJI Experts and includes DJI standard warranty.
There are no better experts in DJI products than those at DJI. Every refurbished product has undergone a professional refurbishing process that brings it up to the same high standards as brand new products, and all refurbished products come with new parts, new packaging and DJI's standard Manufacturer Warranty.
Q1. WHAT ARE DJI REFURBISHED PRODUCTS？
The products sent back by customers within seven days after he/she confirms receipt will be strictly examined, refurbished and repackaged, and sold as DJI refurbished products. Currently offered DJI refurbished products include the Phantom 3 Standard/Advanced/Professional and Phantom 4.
Q2. ARE DJI REFURBISHED PRODUCTS’ QUALITY GUARANTEED?
DJI promises you that every refurbished product is tested thoroughly, and that the quality and the appearance of refurbished products is the same as with new products.
Q3. WHAT KIND OF AFTER-SALE SERVICE ARE DJI REFURBISHED PRODUCTS ELIGIBLE FOR?
The after-sale service policy for DJI refurbished products is identical to that of new products. However, refurbished products can only be exchanged for refurbished products, not new products.
Q4. HOW DO I IDENTIFY REFURBISHED PRODUCTS?
The serial number of refurbished products will end with an "R".
Q5. WHAT IS INCLUDED IN THE PACKAGE?
Refurbished models include everything that is found in a new package. Remote Controller, Drone, Camera, Battery, Charger, Cables, Props, Manual and Box all included.
A marvel of engineering and design, the DJI Mavic Air Drone is built to go wherever adventure and your iPhone or iPad takes you. This ultraportable and foldable drone Inherits the best of DJI's Mavic series, featuring high-end flight performance and functionality for nearly limitless exploration. Now you can give your life epic perspective with 32 MP Sphere panoramas, HDR photos, 4K 30 fps 100Mbps video, and 1080p 120 fps slow-motion video.
At Dynnex Drones, all orders over $400 ship free to the contiguous U.S.A.
Orders under $400 have a low flat shipping rate applied to them. If your order total is between $0.01 – $299.99 there is a flat rate of $7.99 for standard shipping charged. If your order total is between $300.00 – $399.99 there is a flat rate of $8.99 for standard shipping charged.
Order Changes
If you need to make any changes to your order, please do so immediately. We try to get orders processed and shipped as quickly as possible. Once an order's status has been marked as "Awaiting Tracking Number" it is too late to stop the order. It could be anywhere from already packaged to on the truck when you receive an email with the "Awaiting Tracking Number" order status. Any cancellations made after an order is marked as "Awaiting Tracking Number" will incur a 10% restocking fee.
No Address Changes Allowed
In order to help prevent fraud, we do not allow address changes to an order nor will we allow a package to be held for pickup at the shipping company's facility. If you place an order and need to change the delivery address, you must immediately request that the original order be canceled and then re-visit the website and place a new order. Obviously, once an order has been marked as "Awaiting Tracking Number" or "Fulfilled" (which means it has already been processed through our warehouse and shipped), there is no way to cancel the order nor change its delivery address.
Signature Required Delivery
All items shipped by Dynnex Drones require a signature for delivery. Please be sure that someone is at the shipping destination to receive and sign for your package(s) on the delivery date indicated through your tracking number. It is your responsibility to arrange for another delivery if nobody is available to sign for the package at time of delivery. It is also the customer's responsibility to ensure that the person signing for a package at their property is someone authorized to sign for the package. If someone signs for a package at your property, it is considered delivered. In order to mitigate fraud, under no circumstances will we have a package held for pickup at the shipping company nor will we re-route a package to another delivery address.
Dynnex Drones is only responsible for products up to the time that they are received by the shipping company and title to the package's contents is transferred to the buyer the moment the package is received by the shipping company. Any problems that arise after the package has been received by the shipping company need to be addressed with the shipping company.
Shipments to P.O Boxes
To help reduce fraud we require all orders to be shipped to a residential address. We do not ship to P.O. Boxes. If you checkout with a P.O. Box your order will be canceled and you will have to return to the store and reorder.
Undeliverable Packages
If for any reason, a package cannot be delivered, the customer is responsible for our costs to ship the package and any additional costs associated with the delivery, re-delivery attempts and return shipment to us as well as a 10% re-stocking fee. This is true even if the customer received "free" shipping (shipping is only free for products that are delivered and not returned).
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dynnex Drones. Once we receive the package back in the warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. In addition, there is a 10% restocking fee for all returned orders.
Incorrect Shipping Address Provided: Packages that are returned to us because of an incorrect address provided by the customer will be subject to additional shipping charges as well as a restocking fee of 10%. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will have the restocking fee waived but will be subject to a reshipping fee.
Dynnex Drones only accepts "buyer's remorse" returns of unopened packages within 10 days of the order date. We do not accept returns for drones that are not working - that is a warranty issue that you need to contact the manufacturer about. Once a package is opened, all issues must be addressed with the manufacturer.
For "buyer's remorse" returns, please notify us within 10 days of the order date of your intention to return an unopened package in order to receive a return authorization from us and instructions on where to ship the package (we do not accept return shipments at our corporate offices). We do not accept "buyer's remorse" returns after 10 days of the order date, regardless of reason - even if it took more than 10 days for you to receive it. Any packages that are returned without a return authorization will be refused and the customer will be responsible for the return shipping back to them, as well.
There is a 10% processing fee on all returned orders. In addition, customers are responsible for the cost of returning packages to us as well as our original cost to ship the package to you, whether you received "free shipping" or not. In other words, shipping is only free to customers who keep their purchases.
Refunds will be processed in the amount of the original order, less a 10% re-stocking fee, less our actual shipping costs to get the product(s) to you.
Free Promotional Item
Free promotional items are only free if the original purchase is not returned to us in part or in whole. If the free promotional item is not returned with the original purchase the customer will be charged the full retail value plus shipping charges if applicable. Free items must be returned in unopened factory sealed boxes with the original order to receive a refund. Shipping charges are non refundable on free promotional items when applicable and will be deducted from the refunded amount. If a customer returns a portion of the purchase that received a free promotion item the full retail value of the free promotional item will be deducted from the refund as well as any other charges outlined in the return policy.
CPS Accidental Crash Plans
Once a drone has been marked as "Fulfilled", you will have 7 days from the date of purchase to cancel your CPS Warranty. After that seven day window we will not be able to cancel your policy. If you made a claim within the first 7 days we will not be able to cancel your policy, regardless of the reason. Other exclusions may apply.
For the complete shipping and return policy please refer to our store policies page for more information.
