Terms of Use - Dynnex Drones
Dynnex Drones Authorized DJI Retailer AUTHORIZED DJI RETAILER
FREE SHIPPING on orders over $400!

Terms of Use

TERMS AND CONDITIONS

Latest Revisions: June 29, 2017


INTRODUCTION

THIS WEBSITE AND ONLINE STORE (THE “SITE”) IS OPERATED BY MCH INNOVATIONS, INC. MCH INNOVATIONS, INC. (HEREINAFTER REFERRED TO AS “DYNNEX DRONES”) HAS ALL RIGHTS RESERVED WITH ALL ITS BRAND AND SERIES OF PRODUCTS OFFERED. THROUGHOUT THE SITE, THE TERMS "WE", "US" AND "OUR" REFER TO DYNNEX DRONES. DYNNEX DRONES OFFERS THIS SITE, INCLUDING ALL INFORMATION, TOOLS AND SERVICES AVAILABLE FROM THIS SITE TO YOU, THE USER, CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS, CONDITIONS, POLICIES AND NOTICES STATED HERE.

Welcome to our e-commerce site. The following Terms and Conditions are made available to you  (“You” and “Your” refers to you, the person accessing this website) to help you navigate our website and understand the "dos" and the "do nots" concerning your use of our site. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service/Terms of Use/ Terms & Conditions"), including the additional terms and conditions and policies referenced herein and/or available by hyperlink. When you use the site and register, we consider that a binding agreement that you agree and accept the www.DynnexDrones.com terms and conditions.


CHANGES TO THIS POLICY

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our privacy policy.

OUR SERVICES

Dynnex Drones is a platform designed to facilitate USER in finding Drones and Drone parts and services. When you, the User, set-up an account, it is your unique and personal account; You cannot sell, transfer, license or allocate any given rights to your account; We ask that you provide true, accurate, current information when you register on our site;

RETURNS:

Dynnex Drones strives to provide an excellent customer experience. We will do everything within our capacity to ensure that our customers are 100% satisfied with their purchase. We offer a 10-day ‘buyer’s remorse’ on select products from the ship date and with an approved RMA number. Unopened boxes can be returned no questions asked. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted and will be returned at the customers expense. The purchaser can obtain an RMA number by submitting a request to support@dynnexdrones.com. In order to receive an RMA number, please have your sales receipt ready and complete the online RMA form (coming soon). A representative will respond to your RMA request within 24 business hours.

ALL RETURNS REQUIRE A RMA AUTHORIZATION NUMBER - CONTACT US BEFORE SHIPPING ANY PRODUCT BACK.

All returned or exchanged items must be in brand new condition, in their original unopened box, and must include all original packing material, packing slip, blank warranty cards, manuals, documents, and all accessories. Items received that do not meet these requirements will not be accepted. All returns are subject to a minimum 20% re-stocking fee. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted. RMA Authorizations are valid for a period of seven (7) days from date of issue and must be post marked accordingly. Package all items securely and have the RMA# clearly visible on the shipping label or package.   

Request an RMA Number
To return an item to us, please submit a request for RMA to our support staff in order to be assigned an RMA number and obtain return shipping instructions. A representative will respond to your RMA request within 24 business hours. DO NOT ship any product back without authorization as these packages will be refused.

Free Promotional Item Returns

Free promotional items are only free if the original purchase is not returned. Free items must be returned in factory sealed boxes to receive a full refund. Shipping charges are non refundable on free promotional items when applicable and will be deducted from the refunded amount. If the free promotional item is not returned with the original purchase the customer will be charged the full retail value plus shipping charges if applicable. If a customer returns a portion of the purchase that received a free promotion item the full retail value plus shipping charges if applicable will be deducted from the refund.

CANCELLATIONS:

Customers may cancel via email to support@dynnexdrones.com. You must receive a confirmation by the Dynnex Drones team of your cancellation notice otherwise it's null and void.

FuturePay Payment Option

***Please Note that if your order is approved and you change your mind and request to cancel before your order is shipped out there is a 5% Processing Fee upon refunding your order.***

Orders do go through automatically so please make sure you have the intentions of purchasing. If you are approved by FuturePay and your order goes through, you will be charged a 5% processing fee if you cancel. NO EXCEPTIONS. 

REFUNDS:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Items listed on the website as Pre-Order are non-refundable and are not transferable to any other product or customer account. By purchasing a Pre-Order product from DynnexDrones.com you are guaranteed to receive the product as soon as the product becomes available to us.

PRICE CHANGES:

Prices are subject to change. Products purchased before price changes do not qualify for any store credits, or refunds of the price difference.

WARRANTY INFO:

The majority of our products (including DJI products) are covered under manufacturer's warranty. The warranty on products does not cover, and Dynnex Drones is not responsible in any way, for the use, misuse, or any injury or damage to persons or property from the use of any equipment purchased on our site. Dynnex Drones does not provide any warranties whatsoever and defers the manufacturer for any complaints/warranties/guarantees as Dynnex Drones does not make, manufacture, or fabricate any of the products found herein unless specified.

And remember: These parts can be complex systems, failure of one component can result in a crash or damage. The warranty does not cover, and Dynnex Drones is not responsible in any way, for damage to other equipment due to a failure of a component. Dynnex Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at dynnexdrones.com.

If a Warranty issue does arise and the item must be returned to the manufacturer for repair or replacement the customer must contact the manufacturer.

Contact DJI and obtain an RMA number. The customer must then ship their purchase to DJI. DJI will then inspect and then replace the purchase at their discretion. Please contact them at us.support@dji.com and they will ensure you are taken care of. If you contact DJI for support, please have available the following information:

  • Product name / number
  • Serial number
  • Date of purchase
  • Dealer name
  • Description of fault
  • Photo or Video of fault, if applicable

SHIPPING AND DELIVERY:

*We offer fast, easy, reliable and FREE shipping to the 48 contiguous US states.  Alaska, Hawaii, Puerto Rico, and any US territory may incur additional shipping charges. All orders are processed upon receipt, and most individual items or accessory orders are shipped within 1-3 business days or more as specified on product page. Custom bundles may take longer or as specified on product page.

All Pre-Orders/Back-Orders are shipped once the items become available. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Most orders are shipped via UPS. Tracking information will be emailed to you as soon as your product ships. Orders are NOT shipped or delivered on Saturday or Sunday. If you purchase something on Friday the order will be shipped within 24 hrs of the following business day.

All duties and taxes are the responsibility of the customer.

DAMAGED PRODUCTS:

Accidents happen, and we are here to help in these situations.  If you receive a damaged product from transit please contact our customer support specialists within 3 business days from delivery. Our team will do the best they can to rectify the situation in a timely fashion.  Please contact our team at support@dynnexdrones.com.

INCORRECT SHIPPING ADDRESS & REFUSAL OF DELIVERY:

If a package is refused for delivery due to a incorrect shipping address provided by the customer they shall be liable for all shipping costs occurred by Dynnex Drones. Once our warehouse receives the package we will refund the original order price minus shipment and restocking fees to the original form of payment. Shipping charges will apply even if you did not originally pay for shipping due to a coupon code or promotion. These fees are accessed so that unnecessary shipping costs are not incurred. Making it possible to deliver the best prices to our customers. All returned packages will be charged a 20% restocking fee.

We are not responsible for incorrect shipping addresses provided by the customer. If a package has been shipped and is unsuccessfully rerouted the customer will be solely responsible.

ACCEPTABLE USE TERMS

1.1   You are responsible for maintaining the privacy of your account and will be held accountable for all usage that occurs under your password or account;
1.2   You agree to notify www.DynnexDrones.com as soon as you suspect any suspicious activity on your account or any other breach of security;
1.3   It is illegal to use the login identifications of other users;
1.4   We have forbidden the following behavior on out site: anyone who defames, stalks, bully’s, abuses, harasses, terrorizes, or identity theft of another User, or DynnexDrones employee.
1.5   We will prosecute to the extent available by law anyone who uses our website for any illegal purpose.  This may include credit card theft, theft of social security number, non-published phone numbers, and email addresses;
1.6   Do not try to disable the site or functionality networks by transmitting any worms, viruses, or any other method of a destructive or disruptive nature;
1.7   Use www.DynnexDrones.com's name, logo, trademark or branding in a way that confuses people about your affiliation with www.DynnexDrones.com;
1.8   Post large amounts of repetitive content, post unsolicited messages in comments, descriptions, or try to falsely boost views, comments or other manipulation of your account. You also can't use cloaking, off-domain redirects, or any other technical measures to do any of these, or to intentionally obscure a Posts final destination;
1.9   Use Meta tags, hidden text or metadata with our trademark, logo, and URL or product name without our written consent;
1.10   Use www.DynnexDrones.com user information to forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use www.DynnexDrones.com to send altered source-identifying information;
1.11   Try to reverse engineer any of www.DynnexDrones.com’s software;
1.12   Try to interfere with any www.DynnexDrones.com user, host or network, for example by sending a virus, overloading, spamming or mail bombing;
1.13   Impersonate or misrepresent your affiliation with any person or entity, including www.DynnexDrones.com;
1.14   Do anything that violates applicable law or regulations; and
1.15   Sell your username or otherwise transfer it for compensation; and
1.16   Access, tamper with or use non-public areas of www.DynnexDrones.com, our systems or our technical providers' systems; and
1.17   Break or circumvent our security measures or otherwise test the vulnerability of our systems or networks; and
1.18   Use any undocumented or unsupported method to access, search, scrape, download or change www.DynnexDrones.com or anything on it; and

RESPONSIBLE DISCLOSURE STATEMENT

2.1   The website and all content, server and network elements are provided on an “as-is” and “as-available” basis, without any warranties of any kind to the fullest extent permitted by law, and The www.DynnexDrones.com expressly disclaims any and all warranties, whether express or implied.
2.2   The www.DynnexDrones.com site does not guarantee that the www.DynnexDrones.com and content are accurate; error-free; viruses-free or any other harmful elements. As with any content, User may enter, caution should be used in the use of any content or materials. The user will be solely responsible for any damages to User’s device or computer, or other harm.
2.3   www.DynnexDrones.com will endeavor to correct any vulnerability issues if we have enough details about the issue and you the User allow us a reasonable amount of time to fix the vulnerability before making any info public.
2.4   We’ll let you know we got your report, and we’ll give you an estimate of how long the fix will take, and we will tell you when we’ve fixed the vulnerability.

TRADEMARK

All trademarks, service marks and trade names of DynnexDrones used in the site are trademarks or registered trademarks of DynnexDrones, Inc.

ORDERING FROM OUR WEBSITE

We are an US-based e-commerce site-selling Drones, service and parts for Drones. We offer a variety of products and have made ordering from us very simple. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only as may be specified for a particular product. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than www.DynnexDrones.com. The inclusion of these hyperlinks to such websites does not imply an endorsement of such websites. Such hyperlinks are provided for your information and reference only. We do not control these sites, as such; it is up to you to take measures to ensure that whatever links you select is free of such items as viruses, and defects and other items of a destructive nature.

We may provide some content that does not originate with www.DynnexDrones.com. This content is the ownership and responsibility of the third party that makes it available. We may review content to determine whether it is illegal or violates our policies, but that does not conclusively mean that we review content, so please don’t assume that we do.

THIRD PARTY PLUGINS

Our website uses Social Plugins (“Plugins). We use the social network facebook.com, which is operated by Facebook Inc.; the plugins are identifiable by one of the Facebook logos (white “f” on a blue background or a “thumbs-up” sign) or are identified by the phrase “Facebook Social Plugin.” You may sign in to our site using your Facebook account.    http://www.facebook.com/policy.php
We use the social network plugins for Twitter Inc., The Twitter plug-in (tweet button), can be recognized by the Twitter logo on our site. When you visit a page of our website, that contains a Twitter button, a direct connection between your browser and the Twitter server is established. Twitter receives the information of your IP address visiting our web page. For more information, refer to the privacy policy of Twitter. If you do not wish that Twitter could assign your visit to our site, please log out from your Twitter account.

Our website uses Google+ Plugins. All the functions and services related to that www.DynnexDrones.com is the responsibility of Google. All the cookies, images, videos, statistics and other components of Google+ are in order of Google’s terms. See the Privacy Statement and Privacy Policy of Google+.

AFFILIATE DISCLOSURE

DynnexDrones may be an affiliate of products recommended on our site. However our team will never refer products we do not believe in or have benefited from ourselves. If you purchase these items through the DynnexDrone links we may earn a commission. You will not pay more when buying a product through these links, often times it's the opposite. We usually are able to negotiate lower rates (or bonuses) not available elsewhere.

When you order through these links, it helps us continue to offer free educational content. We thank you, in advance for your support and understanding!

TERMINATION OF SITE AND SITE ACCESS

We are always changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. If we discontinue a Service, we will give you reasonable notice and a chance to get information out of that Service. We reserve the right to deny access to the site to any person whom we have reasonable grounds to believe, may be using the site for an illegal or unauthorized purpose or in a manner that is disruptive of our site.

WARRANTIES

8.1   The www.DynnexDrones.com site excludes all liability for damages arising out of or in connection with your use of this www.DynnexDrones.com. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this www.DynnexDrones.com of the possibility of such potential loss), damage caused to your computer, computer www.DynnexDrones.com, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
8.2   Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.


LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our site will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

IN NO CASE SHALL DYNNEX DRONES, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SITE OR SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Dynnex Drones and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. When used in this Agreement, the term "including" shall be deemed to be followed by the words "without limitation."

GOVERNING LAW

The laws of Wilmington, Delaware of the Unites States govern these Terms and Conditions. User agrees to resolve any dispute exclusively in the jurisdiction of the Courts located in Wilmington, Delaware of the United States. For the purpose of litigating all such disputes. The Provider's failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between you the User and the Provider and govern your use of the Service.  If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the Parties nevertheless agree that the remaining provisions of the Terms and Conditions remain in full force.

CONDITIONS OF USE

It is the responsibility of the buyer to determine the legality of the use of item purchased from this site in their particular locations. It is the sole responsibility of the Purchaser to determine whether or not the products purchased are suitable for their intended use. Dynnex Drones and its ownership take no responsibility for damage incurred due to equipment failure or from any other use of the equipment. Dynnex Drones takes no responsibility from any legal requirements purchaser may need for operating or receiving purchased items.

Purchaser Releases Dynnex Drones, Its Officers and its employees of all Liability and responsibility from any personal or property damage that Purchaser causes. Purchaser agrees that they are solely responsible for any and all personal or property damage that they cause.

Buyer agrees that any items purchased are to be used by the purchaser only and are not being purchased to be resold without specific approval from Dynnex Drones. Dynnex Drones will not be liable and will not take any legal responsibility for any equipment that is sold to another party after being shipped to the original purchaser. The buyer agrees that they will adhere to all Local and Federal laws and regulations, and that they will not use the equipment in a way that endangers the buyer or any other individuals or property.

Purchaser understands and accepts responsibility that nearly all FPV equipment requires an amateur radio license in the US and other countries. For those in the US, go to www.arrl.org for information regarding testing to get a Technician’s Class Amateur license.

CONTACT US

For information on our products or services, you may contact Dynnex Drones at support@DynnexDrones.com.


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