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Every DJI Refurbished aircraft is thoroughly tested by DJI Experts and includes DJI standard warranty.
There are no better experts in DJI products than those at DJI. Every refurbished product has undergone a professional refurbishing process that brings it up to the same high standards as brand new products, and all refurbished products come with new parts, new packaging and DJI's standard Manufacturer Warranty.
Q1. WHAT ARE DJI REFURBISHED PRODUCTS？
The products sent back by customers within seven days after he/she confirms receipt will be strictly examined, refurbished and repackaged, and sold as DJI refurbished products. Currently offered DJI refurbished products include the Phantom 3 Standard/Advanced/Professional and Phantom 4.
Q2. ARE DJI REFURBISHED PRODUCTS’ QUALITY GUARANTEED?
DJI promises you that every refurbished product is tested thoroughly, and that the quality and the appearance of refurbished products is the same as with new products.
Q3. WHAT KIND OF AFTER-SALE SERVICE ARE DJI REFURBISHED PRODUCTS ELIGIBLE FOR?
The after-sale service policy for DJI refurbished products is identical to that of new products. However, refurbished products can only be exchanged for refurbished products, not new products.
Q4. HOW DO I IDENTIFY REFURBISHED PRODUCTS?
The serial number of refurbished products will end with an "R".
Q5. WHAT IS INCLUDED IN THE PACKAGE?
Refurbished models include everything that is found in a new package. Remote Controller, Drone, Camera, Battery, Charger, Cables, Props, Manual and Box all included.
"The DJI Osmo turned my shaky cell phone videos into silky smooth productions." — The Verge, November 09, 2015
"A hand-held stabilized camera worthy of its price." — outside.com, October 31, 2015
The Osmo system from DJI combines the Zenmuse X3 camera/gimbal with a detachable handle, bringing the benefits of stabilized 4K shooting to a handheld form factor. The camera features a 1/2.3" CMOS sensor that enables up to full DCI 4K (4096 x 2160) video recording at 24 or 25p as well as 12MP photo capability. Basic controls for the camera and gimbal are provided on the handle itself, including a joystick for manual pan and tilt. For monitoring and more advanced operation, there is a Wi-Fi link allowing Osmo to be tethered to a mobile device running the DJI GO iOS and Android app. An included smartphone holder effectively turns your smartphone into an on-board monitor. The Wi-Fi features a range of up to 85', so you can operate the camera and gimbal remotely as well.
* Smart Device Not Included
Why is there noticable noise when using the built-in microphone of the Osmo?
Also the audio volume being recorded seems to be very low.
The Osmo is a highly advanced device in a very compact package. In order to sustain continuous operation in all environments, a fan is required to cool the internal electronics. This is the noise you may be hearing when you utilizing only internal microphone to record audio. A directional external microphone mounted slightly away from the camera on the optional Universal Mount can eliminate the fan noise. The built-in microphone is used for reference recording or when audio is needed in a hurry, however to get the highest quality audio, it‘s recommended to use an external microphone.
Can the built-in mic and the external mic work at the same time?
Can the Osmo record audio while shooting video?
Yes, there’s a built-in microphone or you may attach an external microphone.
Can the smart device mic be used for sound recording instead of the Osmo mic?
Yes. There will be no sound during playback from the Osmo, but the sound will be available when the file is opened from the media library.
Can Audio Recording be switched off?
Yes, it can be changed in App – Settings – Camera – Audio Recording.
What’s the focus distance for the Osmo‘s camera?
Suitable range 1.5m to ∞.
What’s the operating temperature range of the Osmo?
0°C -40°C (32℉-102℉)
How do I adjust the SmoothTrack speed？
In the DJI GO app go to: Settings - Gimbal - Settings - Quick Set-up
Why are some selfies taken at arm’s length blurry?
The Osmo is focused at 1.5 meter and beyond. Objects closer than that may appear blurry.
How do I take long exposure photos?
Long exposure can be set in the camera settings beneath shutter speed in the DJI GO app. Go to S or M mode, then choose a slower shutter speed.
What’s the difference between the Osmo’s camera and the Inspire 1’s camera?
The mechanical structure of the Osmo‘s camera is designed for hand held use. The 3-axis gimbal can be flattened and locked, and the orientation of the tilt motor has been changed. There are many small changes inside the camera and gimbal as well.
What are the max. video and photo resolutions for the Zenmuse X3 and X5 cameras?
Zenmuse X3: 4K videos; 12 megapixel photos. Zenmuse X5: 4K videos; 16 megapixel photos
How do I switch to SmoothTrack, Lock and Selfie modes?
The gimbal is set to SmoothTrack by default. To lock, press and hold the Trigger. Tap the Trigger twice to reset and re-enter SmoothTrack mode. Tap the Trigger three times to enter Selfie mode.
How do I adjust the gimbal when it tilts?
In DJI GO, go to: Settings - Gimbal - Roll Axis Adjustment. Positive values: rotate the gimbal clockwise; negative values: rotate the gimbal counterclockwise.
In HDR mode, how many photos will be created with each shot?
Does the Osmo have ND filters?
The standard package includes a UV filter only, like the Inspire 1. Users will need to purchase ND filters as optional accessories.
How can I change the gimbal settings and its behavior?
Gimbal settings and behavior can be changed in the DJI Go app. After entering the Osmo’s Camera View, go to Setting - Gimbal to change gimbal profiles, turn on or off SmoothTrack for the Pan or Tilt axis, adjust SmoothTrack parameters, and change the joystick settings.
What happens if I turn on Osmo while the gimbal is locked?
The camera will be turned on but the gimbal will remain in sleep mode. Unlock all the gimbal motors and double tab the front trigger to wake the gimbal, and the Osmo is ready to go.
Can I lock my gimbal after the Osmo is turned on?
Yes, the camera will be turned on but the gimbal will remain in sleep mode. Unlock all the gimbal motors and double tap the front trigger to wake the gimbal, and the Osmo is ready to go.
Can I use the Inspire 1’s camera with the Osmo?
Yes. After updating the Zenmuse X3 camera firmware on the Inspire 1, you can install the X3 camera directly on the Osmo.
Can I take off the camera of the Osmo and mount it on the Inspire 1?
No. Although the Inspire 1‘s camera will be compatible with the Osmo, you CANNOT use the Osmo’s X3 camera on the Inspire 1.
Can I change settings (i.e., aperture) and focus for the Zenmuse X5 camera on the Osmo?
Yes, you can change your settings via the DJI GO app.
What is the ideal charging temperature range?
59°F to 104°F (15℃ to 40℃). The battery will stop charging if the temperature goes beyond this range.
What is the operating temperature range?
14° to 122°F (-10° to 50° C)
How can I tell if the battery has been fully charged?
The LED indicator on the charger will be solid green when in standby, and solid red during charging. When charging is complete it will go from red to green.
What will happen if my Osmo‘s battery depletes while I’m recording video?
The video is saved as a temporary file on the microSD card as you record it. If the battery runs out while recording, the video can be recovered by inserting a new, charged battery. The Osmo will then automatically start a process to recover the video for you.
How long does the Osmo‘s battery last? Why can’t it last longer?
The battery is designed to be small and lightweight for the Osmo so that you could carry anywhere at any time you want, and supplies power to the integrated hand-held gimbal system. It lasts for 60 minutes when recording video under normal use and up to 6 hours of stand-by in sleep mode. The battery is removeable and can be swapped in seconds.
How long does it take to charge the battery?
Is there going to be a new battery that features a larger capacity?
How much 4K video can a 16GB SD card hold?
Up to 36 minutes(and up to 145 minutes for 64GB SD card).
What’s the default Wi-Fi Password for connecting the Osmo?
The default Wi-Fi password is 12341234.
What is the DJI GO App, and where can I download it?
DJI GO is an easy-to-use mobile application for iOS and Android devices for use together with DJI products. It is available on the App Store and Google Play. For more information please visit: http://www.dji.com/product/goapp.
How do I use the different Panorama modes?
When in Camera View in the DJI GO app, tap Photo Modes and select Pano. You‘ll find 2 different modes: Automatic Panorama and Selfie Panorama. Choose your preferred mode and wait for the camera to move to its starting position. In Automatic Panorama mode, simply hold the Osmo still while it automatically turns to capture photos. For Selfie Panorama, the camera’s initial points at you. Tap the shutter release and the camera will automatically capture a 180 degree panorama with the user in the center. The finished panoramas can be found under Playback in the DJI GO app, and the individual photos used to compose the panorama can be found in a separate folder on the microSD card.
How do I shoot long exposure?
Long exposure shots can be captured by setting a slower shutter speed by tapping the fourth icon from the top on the left side of the DJI GO app while in Camera View. Choose S or M mode and then adjust the shutter speed accordingly. A slower shutter speed will result in longer exposures.
Can I review the finished panorama within the DJI GO app after shooting?
Yes, you can review the finished panorama within DJI GO by going to Playback.
Can I close the DJI GO app and remove my smartphone from the holder while the Osmo is recording video?
Yes. You can remove your smartphone and the camera will continue recording video or capturing photos.
Can I control the camera via the DJI GO app?
Yes, you can select different shooting modes (i.e. Panorama, Multi Shot, Interval, or Timelapse), change camera settings, and capture photo or video by using DJI GO.
What‘s the largest mobile device that can be mounted on the Osmo’s mobile device mount?
The size of the mobile device mount is 116 x 30 x 34 mm. The Osmo can comfortably hold 5.5-inch devices.
What are the longest Tripods and Extension Rods supported by the Osmo?
The longest Extension Rod for the Osmo is 980 mm. As for the tripod, two different sizes are supported: 160 mm (radius) x 45 mm (height); and 260 mm (radius) x 58 mm (height). The Tripod must be used with the Extension Rod.
Can I recharge my battery by powerbank?
No, you can‘t.
Do I need a mount to attach my Zenmuse X5 camera to the Osmo?
Yes. Please stay tuned to the DJI Official Store or contact your local authorized dealer for details.
What accessories are available for the Osmo?
The available accessories are: Straight Extension Arm, Bike Mount, Universal Mount, Extension Rod, and a Tripod for use with the Extension Rod.
Will I be able to purchase the handle for the Osmo separately?
Yes. Please stay tuned to the DJI Official Store or contact your local authorized dealer for details.
What mounts does the Extension Rod support?
The Extension Rod supports the bicycle mount, the universal mount, the mobile-phone holder, the extension rod and other accessories. The expanding arm can also be used by itself.
What is the screw type of the extension rod and the tripod?
The screw type of the Extension Rod and the tripod is the British standard 1/4-20UNC. The Osmo cannot be installed directly onto the tripod, the Extension Rod is required.
Why does the rosette mount of the Osmo get hot when I use it for a while?
What can I do in this situation?
The Osmo is a complex, advanced device and generates heat transferred through the rosette mount. Heat dissipation can be achieved via the mobile phone holder. A cap is provided to cover the rosette mount if a device is not attached to the handle.
What kind of SD card does the Osmo support?
Micro SD. Max capacity: 64 GB. Speed: UHS-1 or higher. Higher speeds are recommended.
What’s the difference between the two Operating Frequencies (2.4 GHz vs. 5.8 GHz)?
The Maximum Transmission Distance for both Operating Frequencies is 82 feet (25 m). The 5.8 GHz operating frequency works better than the 2.4 GHz frequency if many Wi-Fi signals are being transmitted at once.
Is the Osmo waterproof?
No. Please do not expose your Osmo to water or moisture. Always use a dry cloth to clean it.
What is the maximum range for remotely controlling the Osmo?
What 4K video formats are supported on the Osmo?
The Osmo shoots 4K video in MP4 and MOV formats. Select the format in DJI GO - Settings - Camera Video Format.
How can I download the videos to my computer from the Osmo?
Copy the videos directly from your SD card or by connect the Osmo to a computer using the micro-USB port socket on the X3 camera.
Why aren’t videos being cached into the media library?
Photos will be automatically cached to media library, but video auto-cache is not set to cache by default and can be switched on. If mobile device cache memory is full or if video capacity is larger than 2GB, the video also will not auto-cache.
Where can I see my audio files?
The audio is saved together with the video and you can see it on the micro SD card.
What does it mean if, after powering on, the Osmo starts to vibrate and beep and the SD card is undetected?
This is firmware related. To resolve, upgrade firmware to the latest version.
At Dynnex Drones, all orders over $400 ship free to the contiguous U.S.A.
Orders under $400 have a low flat shipping rate applied to them. If your order total is between $0.01 – $299.99 there is a flat rate of $7.99 for standard shipping charged. If your order total is between $300.00 – $399.99 there is a flat rate of $8.99 for standard shipping charged.
If you need to make any changes to your order, please do so immediately. We try to get orders processed and shipped as quickly as possible. Once an order's status has been marked as "Awaiting Tracking Number" it is too late to stop the order. It could be anywhere from already packaged to on the truck when you receive an email with the "Awaiting Tracking Number" order status. Any cancellations made after an order is marked as "Awaiting Tracking Number" will incur a 10% restocking fee.
No Address Changes Allowed
In order to help prevent fraud, we do not allow address changes to an order nor will we allow a package to be held for pickup at the shipping company's facility. If you place an order and need to change the delivery address, you must immediately request that the original order be canceled and then re-visit the website and place a new order. Obviously, once an order has been marked as "Awaiting Tracking Number" or "Fulfilled" (which means it has already been processed through our warehouse and shipped), there is no way to cancel the order nor change its delivery address.
Signature Required Delivery
All items shipped by Dynnex Drones require a signature for delivery. Please be sure that someone is at the shipping destination to receive and sign for your package(s) on the delivery date indicated through your tracking number. It is your responsibility to arrange for another delivery if nobody is available to sign for the package at time of delivery. It is also the customer's responsibility to ensure that the person signing for a package at their property is someone authorized to sign for the package. If someone signs for a package at your property, it is considered delivered. In order to mitigate fraud, under no circumstances will we have a package held for pickup at the shipping company nor will we re-route a package to another delivery address.
Dynnex Drones is only responsible for products up to the time that they are received by the shipping company and title to the package's contents is transferred to the buyer the moment the package is received by the shipping company. Any problems that arise after the package has been received by the shipping company need to be addressed with the shipping company.
Shipments to P.O Boxes
To help reduce fraud we require all orders to be shipped to a residential address. We do not ship to P.O. Boxes. If you checkout with a P.O. Box your order will be canceled and you will have to return to the store and reorder.
If for any reason, a package cannot be delivered, the customer is responsible for our costs to ship the package and any additional costs associated with the delivery, re-delivery attempts and return shipment to us as well as a 10% re-stocking fee. This is true even if the customer received "free" shipping (shipping is only free for products that are delivered and not returned).
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dynnex Drones. Once we receive the package back in the warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. In addition, there is a 10% restocking fee for all returned orders.
Incorrect Shipping Address Provided: Packages that are returned to us because of an incorrect address provided by the customer will be subject to additional shipping charges as well as a restocking fee of 10%. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will have the restocking fee waived but will be subject to a reshipping fee.
Dynnex Drones only accepts "buyer's remorse" returns of unopened packages within 10 days of the order date. We do not accept returns for drones that are not working - that is a warranty issue that you need to contact the manufacturer about. Once a package is opened, all issues must be addressed with the manufacturer.
For "buyer's remorse" returns, please notify us within 10 days of the order date of your intention to return an unopened package in order to receive a return authorization from us and instructions on where to ship the package (we do not accept return shipments at our corporate offices). We do not accept "buyer's remorse" returns after 10 days of the order date, regardless of reason - even if it took more than 10 days for you to receive it. Any packages that are returned without a return authorization will be refused and the customer will be responsible for the return shipping back to them, as well.
There is a 10% processing fee on all returned orders. In addition, customers are responsible for the cost of returning packages to us as well as our original cost to ship the package to you, whether you received "free shipping" or not. In other words, shipping is only free to customers who keep their purchases.
Refunds will be processed in the amount of the original order, less a 10% re-stocking fee, less our actual shipping costs to get the product(s) to you.
Free Promotional Item
Free promotional items are only free if the original purchase is not returned to us in part or in whole. If the free promotional item is not returned with the original purchase the customer will be charged the full retail value plus shipping charges if applicable. Free items must be returned in unopened factory sealed boxes with the original order to receive a refund. Shipping charges are non refundable on free promotional items when applicable and will be deducted from the refunded amount. If a customer returns a portion of the purchase that received a free promotion item the full retail value of the free promotional item will be deducted from the refund as well as any other charges outlined in the return policy.
CPS Accidental Crash Plans
Once a drone has been marked as "Fulfilled", you will have 7 days from the date of purchase to cancel your CPS Warranty. After that seven day window we will not be able to cancel your policy. If you made a claim within the first 7 days we will not be able to cancel your policy, regardless of the reason. Other exclusions may apply.
For the complete shipping and return policy please refer to our store policies page for more information.